How To: Order Online Via Hop Shop Go

One of the questions I left out of my Q&A post was regarding how to order things via the parcel forwarding service Hop Shop Go. I know quite a few people are curious about this, so I thought it might be useful to put together a step-by-step guide for those of you who want to see how it’s done. I’ll try to point out as many things as I can in this post that I’ve learnt so far with the trial and error of ordering via this particular service. (note: please click on the thumbnail images to see the full screen version)

Step 1 – Sign Up or Log in to Hop Shop Go
If you don’t already have a Hop Shop Go account, you will need to create one in order to log in before shopping. You will also need a PayPal account, as that is where your payment will be taken from on completion of the order.

Step 2 – Select which site you want to ‘Hop’ To

To do this you simply type out the full web address of the online store you wish to shop at in the “Hop To” field on the main page, and click “Hop Now”.

Step 3 – Choose either ‘Buy For Me’ or ‘Ship For Me’

After clicking on “Hop Now” on the main page, a window will open giving you the option to either have Hop Shop Go buy for you, or ship to you. In most cases you will need to select ‘Buy For Me’ as most US based sites that do not ship internationally usually do not accept international credit cards. (note: I am yet to use the ‘Ship For Me’ option, so this how-to guide is purely for the ‘Buy For Me’ service.)

Step 4 – Start Shopping

This is how the screen will look while you are shopping. There is a side panel for you to enter the details of the products that you wish Hop Shop Go to buy for you, while the main site for the online store will appear on the larger part of the screen.

Step 5 – Select Your Items

Once you have decided on the item/s that you wish to purchase, you will need to fill out the side panel with product information so that Hop Shop Go will know exactly what to order for you. One thing that it might be important to remember – when you are ordering items that come under a special deal (eg: 3 for the price of 2) you will need to put an amount in the price field for every item. I’ve found that the easiest way to do this is to split the total amount between the items you’re ordering. So in this case, the special was 3 items for the price of 2, each item costing $7.50. I multiplied the $7.50 by 2 ($15) and split the full amount into 3 ($5). So in the side panel for each product I listed the price at $5.

Step 6 – Proceed To Checkout

Once you’ve finished filling out the side panel with the details of the different products you wish to order, you can proceed to checkout. This pop up will show after each item you order, so continue selecting ‘add another item’ until you’re finished. (note: If you decide that you wish to buy more things, you will have the option to go back and keep shopping even once you’ve clicked ahead to the checkout.)

Step 7 – Checkout

Once you click on ‘checkout’ this screen will open. You can review the items that you wish to purchase, and if you want to remove any of the items you’ve selected, just change the number in the box next to the item to 0. The page will refresh without that item listed and the total price amended. The bottom of the screen will display the order amount in USD, and also the service fee you will be charged. You have the option to select whether or not you want them to proceed with the rest of your order if a particular item is not available, and also which shipping option you would like. Once you’re happy with everything, click on ‘Checkout With PayPal’.

Step 8 – Proceed To PayPal

You will then be taken to this screen, which will then open up the PayPal login screen.

Log in and proceed with your order.

Step 9 – Make Your Payment

This is the generic PayPal payment screen where you can choose how you want to fund your payment (PayPal balance, savings account, credit card etc.). Once you’ve selected which option you would like to use, click on the make payment button at the bottom of the screen (not pictured).

You will then be taken to this processing screen – it is very important not to close this window as it will mess things up and stop your order from processing properly. Trust me, I know this from experience.

Step 10 – Payment Confirmation

Your order has now been processed, and this screen will show you your order reference number. Keep this for the future just in case you need to make any queries regarding your order. Once you’ve reached this screen your order should now show up as received under the ‘current orders’ heading of the My Account section:

Once Hop Shop Go places your order, it will show as ‘Order Placed’ on this page (similar to the Sephora order that is listed under the Bath & Body Works order we’ve just placed).

You will receive emailed updates on your order as it progresses and confirmation once your order has arrived at Hop Shop Go and is ready to be forwarded to you. You will not know the exact cost of shipping until the parcel arrives at the US address, and this is where things can get tricky and confusing. The final price of shipping is calculated on weight, and will include any shipping fees from the original store to Hop Shop Go. As a reference, the last thing I ordered via Hop Shop Go that I had shipped to me was from Bath + Body Works. It was four full sized hand soaps & two 14.5 oz candles (read: heavy order) and the total shipping fee was around $50 AUD. I have also ordered smaller (cosmetics only) packages from MAC in the past and the shipping was around $30 AUD. It is kind of an experimental process when it comes to shipping costs, which can be off putting for some people. But the service is relatively fast once the order arrives at Hop Shop Go, and I generally receive the parcel within 3-5 days of having it forwarded from the US. I have had issues with them in the past that have put me off purchasing slightly, but as long as you’re not purchasing too much at once (as in 5 different orders on the go at the one time) it’s easy enough to keep track of and to make sure no errors are occurring.

Final note: Those of you who were looking to buy perfume or nail polish via this service, think again… They can not be shipped to Australia via Hop Shop Go, as they are classified as dangerous items.

I hope this post was helpful to some of you, I’ve not tried any other parcel forwarding sites in the past, and probably won’t in the future, purely because I like the fact that Hop Shop Go is backed up by PayPal.

9 Thoughts on “How To: Order Online Via Hop Shop Go

  1. Thanks for the post! When I’m less sleep deprived I’m going to give this a go. I don’t really like the idea of not knowing the final shipping costs until after the order is placed though, but I suppose that’s just part of the deal. No doubt it still works out cheaper than buying things here would.

  2. Thanks for this it’s so helpful, I’ve had a Hop Shop Go account for ages but have yet to take the plunge and actually order something because I was confused by it all. I’d be keen to buy some things from Sephora so may look at doing this sometime in the future.

  3. Ok you have totally made me reconsider my anti-HSG stance. It is a lot simpler an I thought it would be.

    One quick question, can you use promo codes or membership numbers? So many of the US websites offer price deals or free stuff but you have to enter the promo code at checkout. Then there is Sephora who have a loyalty program, earning points everytime you make a purchase. Is this something HSG incorporates? I hope so!

    • I’m not too sure about membership numbers, but I know you can use promo codes, you just put them in the special comments field when you’re putting in the information of the product you’re buying 🙂

  4. Thanks for this Jess! Planning a Sephora haul – this is really helpful! I know this took you aaaages!!

  5. MariaTan on May 1, 2011 at 4:17 am said:

    Was just wondering, how much or how do they charge for the BuyForMe fees? Any help would be greatly appreciated! Thanks in advance!

    • It seems to be close to 10% of the purchase fee? The last time I ordered it was around $5 for the service fee. I don’t know for certain, but you might be able to find out more on the site!

  6. Pingback: Sephora Haul (and how I order from the US site…) | the belle lumiere

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